5 Keys to Service Excellence
I was confident in the service I provided to guests when I was a concierge at The Rittenhouse Hotel, a AAA Five Diamond award winning hotel in Philadelphia. But what if for a few minutes during my eight hour shift I turned my back to the lobby, pulled out my cell phone, and started scrolling and […]
How Can We Fulfill the Soul of Our Employees?
We all know there is a staffing crisis – the key is how to entice employees to work or remain working in a way that is fulfilling both for their pockets and for their soul. Fulfilling the soul of employees requires the employer to have an intentional plan for engagement.