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Member Services

Visit & Post in the CAI Member Community

Keystone Connect is the CAI online Member Community. Visit and post often, join a forum and get engaged with your fellow CAI Keystone Chapter Members.

Welcome to CAI’s Member Community

CAI’s Member Community is an interactive members-only community on the chapter website. CAI Member Community logoYou must be logged in to view this feature. The Member Community is your place to connect, engage and network online with your fellow members. Subscribe to a forum where you can post a question, or respond to other members’ questions, share information and best practices or just connect with other members. Please be sure to review the Online Community Code of Conduct below.

Bookmark the Community

Once you are logged in, be sure to bookmark the community in your favorite places so you can come back often to post and comment!

In addition to the main member community, there are two specific forums where members can post questions and receive replies and comments from other members.

  • Keystone Members Community Forum
  • High Rise Buildings Community Forum

Click the Subscribe button below for steps to subscribe to these forums.

Online Community Code of Conduct

The purpose of CAI’s Online Communities is to provide a private online forum for members in various representation groups. Participation is completely voluntary and members may join and leave a community as often as they choose.
CAI’s Online Communities exist for the following purposes:

  • To foster a two-way dialogue between the chapter and members.
  • To provide a forum for information sharing, online engagement and online networking between the chapter and its members, as well as between members within specific membership representation groups.

CAI’s Online Communities and the policies that outline participation guidelines and limitations are established by the chapter and the chapter board of directors.

Participation Guidelines and Limits

  • CAI’s Online Community exists within the membership management system contained within the chapter website.
  • Participation in CAI’s Online Communities is limited to members of the Keystone Chapter and any membership representation group identified by the community (managers, attorneys, regional groups, etc).
  • Members may join a CAI Online Community by subscribing, via an invitation from the chapter or may request membership in a specific community. Membership in the community may require approval by the chapter staff. An individual who is not a member of the chapter and a member of the specific group identified in the community will not be approved for membership in the community and, if necessary, may be removed from the community by chapter staff.
  • Members are encouraged to interact in the online community with each other by commenting on posts, posing questions or requests for information, sharing information, etc. Chapter staff will endeavor to monitor posts and comments and may remove posts or comments that it deems are inappropriate or not in keeping with CAI’s mission and the purpose of the online community.
  • The comments feature is intended to function as a forum to discuss the ideas in online posts and updates. Constructive debate – even pointed disagreement – is welcome, but personal attacks on other community members will not be tolerated and will be removed by CAI. Members who violate this policy may be removed from the online community.
  • CAI staff will endeavor to monitor every post, update and comment made in the forum. Keep this in mind when interacting within the community.
  • CAI’s Online Communities are not intended to function as a marketing tool and should not be used to publish advertisements, including job listings.
  • All Keystone Chapter CAI policies apply to online communities, including the Chapter Code of Conduct.

Privacy Statement

CAI’s Online Community  is a private community. As such, posts, photos, comments or other information shared in the online community is not visible to anyone outside the community and should not be shared outside of the community by other members of the community. Please keep members privacy, as well as your own, in mind when interacting within the community. Do not share information within the community that you would not otherwise share with fellow CAI members.

While CAI’s Online Communities have been established as private communities with settings that do not permit non-members to view information posted in the community, it is possible that other members of the online community will receive email notifications when members post status updates or comments within the community. Such emails may be forwarded outside of the private community by members who receive them and CAI accepts no liability or responsibility for information that is shared in email notifications.

The sharing of information intended to remain private in the online community may be grounds for removal from the community.

Terms of Use

As a condition of participating in CAI’s Online Community, you agree to indemnify, defend, and hold-harmless CAI and its officers, directors and employees from any claims brought by a third party arising out of a post you make.  You further agree that you shall have no claims against CAI, its officers, directors or employees arising out of the CAI Online Community and that your sole and exclusive remedy shall be to withdraw from any further participation in the CAI Online Community.

As a condition of participating in CAI’s Online Community, you further agree that in the event you have any dispute with CAI or its officers, directors or employees arising from your or another person’s use of the CAI Online Community, any such claim first shall be mediated and if unsuccessful must be arbitrated, with the costs of mediation and arbitration shared equally between the parties.

Fair Trade Statement

Whenever competitors within an industry gather, appropriate care must be exercised to ensure that violations of anti-trust laws do not occur. This applies to online gatherings as well as in person meetings. All participants in an online community should avoid any collusive practices or discussions.  Collusion is an agreement to restrain trade and most usually is evidenced in the following anti-trust violations: product boycott, restrictive market allocations, refusal to deal with a third party, and price restraining activities. There need not be written or verbal agreements to restrain trade.  Conversation regarding any of these sensitive areas may be construed as implicit violations. Participants in an online community should avoid discussion of pricing, such as the prices paid and charged, including labor costs; market shares and allocation; quality ratings of product or suppliers – particularly those that may cause a competitor to lock out or to cease purchasing from a specific supplier; any other areas that might have anti-competitive repercussions.  For your own protection and the protection of your company, CAI recommends that should one of these subjects be brought up in any discussion, it would be in your best interest to voice an objection to it and disassociate yourself from the discussion should it continue.

Posting in the Online Community

  • Please limit your posts to information that is relevant both to community associations as well as other members of the community. CAI’s Online Community  is dedicated to the professional exchange of ideas and information.
  • Please do not post any updates or comments that are commercial in nature or that violate copyrights.
  • While CAI will not engage in censorship, CAI reserves the right to remove any post, update or comment it regards as obscene, defamatory, or inappropriate in any way.

Etiquette & Protocol

These forums are accessible to all chapter members. Membership within a CAI Online Community is both a privilege and a responsibility. Joining a CAI Online Community means you agree to abide by a few simple rules and guidelines as outlined below:

What to do in a CAI Online Community:

1. Be Polite CAI’s

Online Community is designed to build a positive and thriving peer to peer community. Positive, constructive comments and questions that are on topic will help maintain a positive spirit in these communities. Please give the same consideration and tolerance to others that you would like to receive in return.

2. Ask questions

No question is considered silly or “dumb.” We’re here to help, so please ask away!

3. Stay on topic

Remember that these forums are to be used for help. Always stick to the original topic that was stated by the person who started the thread. If you have a suggestion or comment that is on a different topic, please start a new topic thread.

4. Report violations

If you believe another member of the community is violating the rules of participation or is harassing in any way, report it to the chapter office. Chapter staff will endeavor to monitor every post in every forum but to be sure that offensive activity is dealt with, please report it.

5. Use good netiquette

Finally, please practice good “netiquette.” This includes respect for others, refraining from typing in ALL CAPS, avoiding incendiary comments, and keeping posts civil at all times. Together, we can make the community safe and fun for all participants!

6. Log in Often

Because of the nature of the Online Community, you may find that a question you post may not get answered right away or that other members may respond to updates days or even weeks later. Make sure you check in to the community regularly to find responses to your own posts as well as to provide feedback on posts submitted by other members.

What NOT to do in a CAI Online Community:

1. Post personal information in the forums

Please do your best to keep your identity and personal information safe. Do not share information publicly in the forum that you do not want others to have access to, including:

  • Telephone number 
  • Your Physical/Mailing Address
  • Email addresses
  • Credit Card numbers
  • Account numbers
  • Other personally identifiable information

2. Use Profanity Please keep your posts clean.

Chapter staff will endeavor to monitor every update, post and comment and will remove offensive language. Violators of these policies, including the chapter code of conduct, may be removed from an online community.

3. Post inappropriate images or content

Posts containing images with inappropriate or irrelevant content will be removed, including racially or sexually offensive content, profanity, insults, or other inappropriate content. All content posted to a CAI Online Community should pertain to community associations and / or members of the forum.

4. Post Threats

Posting threatening comments towards anyone is not appropriate. This includes, but is not limited to, threats of physical violence and threats of malicious activities. Threatening comments will lead to removal from the community.

5. Malicious or Illegal Content

Posting content designed to disrupt or interfere with the operation of another member’s computer is not permitted. Posting illegal content such as pirated software, etc is not permitted. This may include, but is not limited to, linking to viruses and linking to pages that hijack browsers. Posting this brand of content will lead to removal from the community.

6. Troll or spam

Trolls are individuals who start inflammatory threads or post rude or offensive messages for the purpose of disrupting a discussion or to upset other participants. Trolling behavior includes purposely harassing a particular member or moderator, sending them rude or unwanted private messages, etc. Members who engage in this activity risk having their posts removed and may be banned from participating in the online community. Similarly, repeated posting of a message (or very similar messages) multiple times is considered spamming and is prohibited.

7. Post advertisements or solicitations

CAI’s Online Community is not to be used for trading/swapping, selling or advertising non-CAI products, services, or events. This includes soliciting funds or other donations for what may or may not be a charitable cause. Posts of this nature will be removed.

8. Insult (flame) other Community members

We ask all members to discuss issues and disagree with other posters without resorting to or responding with insults, whether they are blatantly offensive or subtle and indirect.  This includes responding to an insult with another insult. This type of activity may result in the removal from the community.

Violations of this Policy

Community Associations Institute endeavors to actively monitor the site for inappropriate postings. In the event that any inappropriate posting is brought to the attention of Community Associations Institute we will take all appropriate action, including, but not limited to, removing a post, restricting a violator’s access on a temporary or permanent basis, and / or censuring, suspending, expelling or terminating a violator’s membership in accordance with CAI’s Bylaws.

Community Associations Institute reserves the right to terminate access to any user who does not abide by these guidelines.

Please Note: By entering the CAI Online Community, you have hereby agreed to the rules, policies, and guidelines contained within this document as well as any other posted documents throughout the community. CAI reserves the right to remove any post and/or topic that we deem inappropriate or disruptive. These guidelines can change without notification.