5 Keys to Service Excellence
I was confident in the service I provided to guests when I was a concierge at The Rittenhouse Hotel, a AAA Five Diamond award winning hotel in Philadelphia. But what if for a few minutes during my eight hour shift I turned my back to the lobby, pulled out my cell phone, and started scrolling and […]
Sign of the Times: Political Signs in PA & NJ Community Associations
With the Republican and Democratic National Conventions behind us, campaign season is now in high gear. Many people feel very strongly about who should become our next president and would like to convince as many people as possible to vote for their preferred candidate. While not everyone has the time to volunteer for a campaign […]
Practicing Arborist vs. Consulting Arborist
When asked what I do for a living and reply with I’m a consulting arborist and forester I usually get a blank stare and are often asked, what does that mean? Most folks are acquainted with tree contractor firms, but not so much what the job of a consultant is. The common impression is when […]
Photo Gallery: 2024 Mary Ann McNulty Memorial Golf Classic
A little bit of rain wasn’t enough to dampen the spirits for another sold out Mary Ann McNulty Memorial Golf Classic. This popular annual event, named in honor of CAI Keystone Past President Mary Ann McNulty was held on Monday, September 23 at Cedarbrook Country Club in Blue Bell, PA. Unfortunately, the rain did force […]
Photo Gallery: 2024 Keystone Executive Leadership Retreat
CAI Keystone’s 3rd Annual Keystone Executive Leadership Retreat presented by Alliance Association Bank was held on September 11-13, 2024 at the Lancaster Marriott at Penn Square and Lancaster County Convention Center in Lancaster, Pennsylvania. Management company CEOs, senior level staff, and large-scale community managers gathered for this one-of-a-kind executive education and leadership program that included […]
The Seed of Security
Plant the seed of financial security this budget season. Proper reserve funding ensures your community’s growth. SPONSORED CONTENT IT’S BUDGET SEASON! One of the most crucial components of any community association budget is the Reserve Fund. This portion of the budget covers the amount of money your community needs to save throughout the year to meet […]
Survey Says: CAI Keystone members select 2025 Community Live! Education Sessions
In a recent survey, 137 community manager and homeowner leader members of CAI Keystone responded and ranked a list of potential breakout education session topics for “Through the Decades” – CAI Keystone’s Community Live! 2025 Conference & Expo. The conference, to be held on Wednesday, April 30 and Thursday, May 1, 2025 at Lancaster County […]
Quick Correspondence: Utilizing Simple Technology to Work Smarter
EDITOR’S NOTE: This is the first article in CAI Keystone’s new Working Smarter: Tips & Tricks series. Our Working Smarter series highlights easy to implement productivity enhancement tools and strategies that members can benefit from and begin using right away. Sarah K. HashTaylor Management Company In the fast-paced, ever-evolving world of community management, one of […]
The Corporate Transparency Act Likely Requires Your Association to File with the Federal Government by December 31st, 2024
SPONSORED CONTENT Why am I being bothered by all of this talk about the Corporate Transparency Act?The Corporate Transparency Act (the “CTA”) requires most entities formed or registered to do business in the U.S. to file with the federal government what is called a “Beneficial Ownership Information Report,” disclosing, at a high level, identifying information […]
Secure Your Heights: Why Engineer Inspections for Balcony, Deck Railings, and Stairs are Essential
SPONSORED CONTENT Having an engineer inspect the railings and stairs on balconies and decks is crucial for several reasons: Safety Assurance Expertise in Materials and Design Identification of Potential Issues Preventative Maintenance Regular inspections by engineers help ensure that railings and stairs on balconies and decks are safe, compliant with regulations, and properly maintained. This […]